Support Tickets: Statuses
What are Support Ticket Statuses?
Statuses provide an easy way for you to have a quick reference point for internal Users as to the progress of the Support Ticket.
How do I create/manage Statuses in Support Tickets?
You can access the Statuses in Support Tickets by navigating to Support on the left side menu. This will load the Support Ticket Toolkit.
You then can click the 3 dots next to Support and select Manage Priorities, or you can select the icon on the icon menu on the right. This will bring you into the settings where you can manage your Statuses.
Editing Statuses: From the Statuses settings you can click the Pencil Icon to rename/edit an existing Priority.
From the edit box you can rename and/or change the color of the Status (remember to click Save).
Deleting Statuses: You can also delete an existing Status by clicking the relevant Trash bin Icon. The only Statuses that you cannot delete are 'Active' and 'Closed' however you can edit the names to one of your choice.
Status Order: You can change the order in which the Statuses appear by holding and dragging the dots into your preferred order.
How to create a New Status
To create a new Status click the + Add New Status button.
Now add the name for your Status and select a color by clicking the Status Color box (either by clicking the grey box and selecting a color or by adding your preferred HEX code).
How do I add or change a status to a Ticket?
Click the Circle icon to add or change the status as required.
