Canned Replies & Auto-Reply
Canned Responses are (generally) small snippets of text (and sometimes images) that can be included in the body of a message. You can create multiple Canned Responses for yourself, and swap between them easily. To create a new Canned Response, simply navigate to Messaging > Canned Response, and select the + Canned Response button. Alternatively, you can hover over the Canned Response menu on the left-side, and click the + button that appears.
Either button will bring up on overlay box that will allow you to fill out the corresponding fields and settings for your new Canned Response.
This is the name of the Canned Response that will appear in several places, in addition to being the label that is used on the Canned Response button when creating a new message.
This is the color of the Canned Response that will appear in several places, such as being the color used on the Canned Response button when creating a new message.
This is the actual content of the Canned Response. It came be simple text, or you can include HTML formatting and/or images, using the visual content editor.
If this box is checked, this Canned Response will be set as your default Canned Response, and will be automatically added to the body of any new message you create. Only one Canned Response at a time can be set as “Auto-Add”, and this setting can be changed at any time from the Messaging–>Canned Response menu.
When the fields are filled out to your liking, just click “Save” to save the new Canned Response. The Canned Response will then be available to use when creating a new message, appearing as a color-coded button near the bottom of the New Message page.
The setting labeled "Auto-Reply with this Message to every new Message I receive" will use this Canned Response as an automatic reply to every 'first of thread' message you receive.
Example: If a Client sends you a message, they will receive the Auto-Reply immediately. You then reply to this message. Then if they reply to that message, the Auto-Reply will not be sent.