MARKETING: Email Sending Settings

How do I configure my Email Sending Settings?

In order to send Campaigns or Autoresponders from within the Marketing menu, you will first need to configure your Send Email Settings.

CLICK HERE to learn more about Email Marketing

To get started, navigate to  Marketing > Settings.

From here you can select from three different types of Email Sending Method through the dropdown menu, depending on your needs.


Short for "Simple Mail Transfer Protocol", SMTP is the primary universal protocol for relaying emails to an email server where they are queued for sending. 

By selecting SMTP, you can input credentials from a 3rd party email sending service (such as MailGun, SendGrid, Amazon SES, etc.). You can use this option if you already have an account with a separate SMTP provider, and want to use those same credentials to send your platform Marketing emails. 

Here are two common providers, and instructions that help identify your correct SMTP settings:



Here is a great tool for testing your SMTP settings: After you are able to send a successful test in SMTPer tool, then just copy/paste those credentials into the platform.

Need a really cheap and easy to setup SMTP sending account? Already have an Amazon account? Click here for instructions on how to setup Amazon SES and get SMTP sending setup.


If you have a SendGrid account, you can link it to your platform account by inputting the API Key, From Name, and From Email address.

Dedicated IP

For a more streamlined experience, you can sign up for a Dedicated Sending IP Address for an add-on fee of $20/month. This includes a dedicated IP address for sending your Marketing emails with a standard allowance of 10,000 email sends per month.
Choose "Dedicated IP" from the dropdown menu and click the  Request IP button to submit a request. You will be notified via email when the request has been approved and processed. Once approved, your dedicated sending IP will automatically appear in your Email Sending Settings.

IMPORTANT: If you choose the "IP" option for email sending, a $20/month fee will be automatically added to your existing account subscription. Included in this will be a dedicated IP address for sending your emails with a standard allowance of 10,000 email sends per month. If the 10k/month threshold is reached, you will be billed an additional $15.00 for every 10,000 emails sent that month beyond the initial allowance. This initial $20/month fee will not be added until your IP request is approved, and it can be cancelled at any time automatically by removing your IP from your Email Sending settings.

Marketing Company Address

You can provide a physical mailing address that will be included in the email footer of each marketing email.

IMPORTANT: Depending on the country your business is located in, this may be required for international spam laws.

My Emails are failing to send!

In order to use the Marketing Email functionality, you will first need to configure your Domain Settings.

CLICK HERE to learn how to verify your Domain

Once this is done, you will need to use the same email that you set during this step.

Navigate to Flyout Menu > Email Branding.

The email that you specify under From Email is what you will need.

Back in Marketing > Settings, ensure that the email addresses are identical.

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