Submit a Help Request
Email the Help Team
Our Help Team is ready to help you!
We provide support Monday through Friday, with very limited hours on Saturday & Sunday.
Emails you send to us are converted into an advanced ticketing system on our side and are handled as quickly as possible.
RE: Phone & Live Chat Support: Please understand that we do not offer phone or "live chat" support and we want you to understand why. Troubleshooting software over the phone or in a live chat is not efficient for the type of technical support we offer, nor does it give us time to address your concerns with the data you provide.
We ask that you take the time to write an email or record a screencast video, which also encourages you to organize your thoughts, include the necessary details, etc. That gives us time to research your issue based on that information, and get back to you with a complete and well-researched answer.
Focusing on email support allows us to efficiently serve our customers while keeping costs down, which is part of the reason we are able to offer our plans at such great prices.
Screenshots are GREAT! Screencast videos are REALLY GREAT! These often provide visual clues to help us solve your difficulties more efficiently (less back/forth). Here is a good tool if you don't have something already. LOOM Video extension for Chrome: https://bit.ly/2JxPfFr
We always do our best to send follow-up responses quickly, but especially tricky issues may need to be reassigned to a highly technical member of our Team. We work hard towards a fast resolution, but it will vary depending on the complexity of the issue.
You are welcome to reply to any open case to request an update.
If you haven't already, you can up your SuiteDash game dramatically by watching some videos at SuiteDash Academy. It's FREE and available to all - no registration required!
If you would prefer to ask your question to a LIVE presenter, we hold a 1-hour long webinar every Tuesday at 1PM (EST).
We provide limited support over the following U.S. holidays:
- New Year's Day (January 1)
- Martin Luther King Jr. Day (Third Monday in January)
- Presidents Day (Third Monday in February)
- Memorial Day (Last Monday in May)
- Independence Day (on or around July 4)
- Labor Day (First Monday of September)
- Columbus Day (Second Monday of October)
- Thanksgiving Holiday (Fourth Thursday in November)
- Christmas Eve through New Year's (December 24 through January 2)