BILLING: Stripe ACH Payments

What is ACH?

ACH (Automated Clearing House) is a popular method of bank-to-bank payment in the US. ACH Payments are typically less expensive in fees when compared to credit card payments, making it a great alternative.

Instead of providing credit card information, your Clients will provide their bank details instead. Bank information can be used with our Stored Payment Information feature, in which your Client can authorize your business to make payments on their behalf.

CLICK HERE to learn about Stored Payment Information

IMPORTANT: ACH Payments are only available for transfers between banks located in the US. The ACH Payments feature can only be set up if your business is located in the US, and your currency must be set to USD for transactions.


How do I set up ACH Payments?

ACH Payments are currently available through Stripe.

Stripe ACH is listed as its own Payment Gateway. so if you are already using the Stripe as a Payment Gateway for credit cards, you will be unable to offer ACH payments until you set up this Gateway as well.

First you'll need to ensure that your Stripe account is set up.

CLICK HERE to learn about Payment Gateways

Once these steps are complete, you can then link your Gateway to the platform. Navigate to Billing > Gateways.

Click the Configure button for Stripe ACH.

You'll need to input the values for the Publishable Key and the Secret Key from your Stripe account. You can find these values under Developers > API keys in your Stripe Dashboard.

You can also use the same keys you are using for your standard Stripe Gateway!

Once your Payment Gateway is configured, you'll be able to select ACH Payments while creating an Invoice, and will also have the ability to store banking information for use with ACH payments. More information in the sections below.


How do I use the Stored Payment Information feature with ACH?

The Stored Payment Information feature allows your Contact to enter their banking information and have it securely stored by a third-party payment processor. You can either send a request for the information to enter themselves, or as a Super Admin or Admin you can enter the information yourself.

Since ACH requires initial setup to be connected to a bank, it is recommended that you first request payment information or manually add payment information from the Client before initiating a transaction.

CLICK HERE to learn about Stored Payment Information

Navigate to CRM > Contacts.

To request the Client provide the information, click the Options menu button beside the Client and select Request Payment Info.

Select Stripe ACH under Choose Gateway, and follow the prompts.

If the Client is providing the information, click the Options menu button beside the Client and select Add Payment Info.

Select Bank Account, and follow the prompts.


How do I accept ACH Payments from my Clients?

IMPORTANT: When using ACH, it is highly recommended to request payment information from the Client beforehand before initiating any transactions. The Client will be unable to pay any Invoices until the setup process is complete, which can take up to two business days.

CLICK HERE to learn about Requesting Payment Information

While creating an Invoice or related items (Invoice Profile, Recurring Profile, Accumulating Profile), you'll be able to choose Stripe ACH as your available Gateway.

CLICK HERE to learn about Invoices

Navigate to Billing > Invoices, and click the +Add Invoice button.

In the Payment Settings section, you'll see the field Available Gateway(s).

If you already have Stripe ACH set as your Preferred Gateway, it will automatically be selected.

Otherwise, you can click this field and choose Stripe ACH from the dropdown menu. You can add multiple Gateways here as well.


What does the Client See?

When the Client chooses to pay the Invoice, they'll be given the option to pay with an existing bank account that is already stored on file, or add a new bank account.

If the Client chooses to add a new bank account (which will be mandatory if they do not currently have a stored bank account), a modal will appear in which they can fill out their bank details.

They will then be prompted to enter the two micro-deposits that will appear in their bank account. This can take up to two business days to appear.

Once entered and confirmed, the micro-deposit transactions will be reversed and they will be able to use the bank account as their payment method.


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