WORLDs: Overview

What are WORLDS?

WORLDS is a feature that was built to provide ultimate flexibility and control... a framework of control that adapts to you. Whether you’re a solo operator running every aspect of your business, or a growing enterprise managing multiple departments, WORLDS delivers the structure, security, and scalability you need. It lets you segment your CRM, separate data access, protect sensitive resources, and build distinct WORLDS all inside one account.

IMPORTANT: WORLDS divides one business. A SuiteDash account runs one business, fully under that business's own brand, and branding is set once for the whole account. If you run two separate businesses (different names, customers and brands), set up a separate SuiteDash account for each, so each one is branded as itself. Separate offices, departments or service lines of one business belong in one account, and WORLDS is how you keep them apart.

WORLDS solves a critical need for businesses that require asset security, organizational efficiency, and segmented operations. No more scrolling through irrelevant assets. WORLDS lets you create secure, tailored working environments that enable focused and secure customization.

  • Each WORLD acts as a dedicated environment, with its own subset of CRM data, assets (forms, templates, documents, automations, etc.), and permissions accessible only to the staff assigned to that WORLD.
  • The idea is to allow segmentation: by department, office, team, client group, freelancer, region; whichever way your business structure needs segmentation.

Here are the main capabilities that WORLDS unlocks:

Advanced CRM Filtering: You can assign CRM Targets (clients/contacts/companies) to a specific WORLD. Staff who are not part of that WORLD won’t see those contacts or their associated Projects, Deals or Documents. This reduces clutter and ensures people only see what’s relevant to them.

Granular Asset & Permission Control: You can restrict certain assets (Forms, Document Generators, Task Templates, Automations, etc.) so only staff in the assigned WORLD have access/edit rights. Perfect for sensitive resources (e.g. finance, legal docs, internal templates).

Third-Party / Freelancer Collaboration: If you work with outside collaborators (e.g. freelancers, contractors), you can put them into a dedicated WORLD. They get access only to what you designate for them.

Department / Team Segmentation: Create a WORLD for each department or internal team (e.g. marketing, finance, support), assigning only relevant tools, documents, automations to each. Helps prevent cross-department confusion or mistakes.

Multi-Office / Multi-Region Setup: If your business spans multiple offices, branches or geographies, you can set up a WORLD per location (e.g. “Sydney Office”, “New York Office”, “UK Branch”), each with their own CRM sets, assets, and workflows.

Cleaner, More Efficient Workflows: Because teams only see what’s relevant to them, there’s less clutter, fewer distractions, and less risk of error. Helps staff focus, simplifies onboarding, and improves privacy/security.

How to Create WORLDS

To create a World, go to the Flyout Menu > Manage Worlds.

You can now click the + ADD WORLD button to add a World Title and assign any relevant Categories.

Adding Staff Members

To add Staff members to a WORLD you can add the World to the Staff person's Profile or you can go to Flyout Menu > Manage Worlds and click the WORLD you want to add Staff to and select Add Members.

Add From Staff

When you click Add From Staff, your staff list will load on the page. To add a single staff member, click the three-dot options menu next to the staff member and select Add Staff.

If you want to add multiple staff members, check the boxes on the left to select them, then click the Make a Selection button at the bottom of the page and choose Add Selected or Add All.

Add From Teams

When you click Add From Teams, your teams list will load on the page. To add a single team, click the three-dot options menu next to the team and select Add Team.

If you want to add multiple Teams, check the boxes on the left to select them, then click the Make a Selection button at the bottom of the page and choose Add Selected or Add All.

Adding CRM Targets

To add a CRM Company or CRM Contact to a World, you can either add them manually when creating the Target, via Form Assignments, via Auto-template, or by going to Flyout Menu > Manage Worlds, selecting the WORLD you want to manage and selecting the dropdown option for ADD MEMBERS.

Add From Contacts or Add From Companies

When you click Add From Contacts or Add From Companies, your CRM list will load on the page. To add a single Contact or Company, click the three-dot options menu next to the entry and select Add Contact or Add Company.

If you want to add multiple Targets, check the boxes on the left to select them, then click the Make a Selection button at the bottom of the page and choose Add Selected or Add All.

Add From Circle

When you click Add From Circles, your Circle list will load on the page. To add a single Circle, click the three-dot options menu next to the Circle and select Add Circle.

If you want to add multiple Circles, check the boxes on the left to select the Circles, then click the Make a Selection button at the bottom of the page and choose Add Selected or Add All.

IMPORTANT: Adding from Circle only adds the current Targets in that Circle. This is not a dynamic link to a Circle. To keep a WORLD in step with a Circle, connect the Circle to the WORLD instead (see Connecting Circles and Teams to a WORLD below).

Connecting Circles and Teams to a WORLD

When you add or edit a WORLD, the Circles & Teams section lets you connect Circles and Teams to it. Unlike Add From Circle, a connected Circle or Team keeps the WORLD up to date:

  • Everyone already in the connected Circle or Team joins the WORLD.
  • Anyone added to the Circle or Team later joins the WORLD automatically.
  • Anyone removed from the Circle or Team leaves the WORLD, unless they belong to it another way, such as another connected Circle or Team.

Connect Circle(s) field in the Circles and Teams section of the Edit WORLD panel

IMPORTANT: Adding a Contact or Company to a connected Circle also adds it to that WORLD. Staff members who do not have that WORLD active will no longer see the record in their Contacts or Companies list, and cannot open its page. If this happens while they are saving, the save still goes through: they see a message confirming it was saved, and they return to the Contacts or Companies list. To see the record again, they activate that WORLD from the WORLDs menu. If the WORLD is not in their list, or they cannot switch it on, an administrator can add them to the WORLD or change its Visibility & Defaults.

Global WORLDs settings

By default your staff world see all unassigned assets and CRM Targets.

You can untick either or both of these options to hide your assets and CRM Targets unless they are assigned to a WORLD.

When CRM Targets are hidden this way, a Contact or Company saved without a WORLD disappears from the lists of staff who have a WORLD active. The save still goes through. Saving a Company returns them to the Companies list, and saving a Contact back to the list returns them to the Contacts list. In both cases, a message explains that the record is not assigned to a WORLD and names the option that controls this. To make it visible again, assign it to a WORLD, or tick the option again.

Assigning Assets

Once your World is created, you have the option to add it to the following:

  • On Demand Invoice Generators
  • Accumulating Invoice Generators
  • Recurring Invoice Generators
  • Estimate Generators
  • Follow-up Generators
  • Deal Generators
  • Forms
  • Form Templates
  • Document Generators
  • Task Templates
  • Project Generators
  • Appointment Generators
  • Folder Generators
  • Dashboard Templates
  • Portal Pages Templates
  • Landing Page Templates
  • Items/Add-Ons/Packages/Bumps/Expense Items/Plans
  • FLOWs
  • Checklists
  • Schedules
  • Pop-Up Notices/Announcements
  • Auto-Templates
  • Email Cannons
  • Form Cannons
  • LMS
  • Communities/Spaces
  • Marketing Audiences
  • Campaign Templates
  • Drip Sequence Templates

Once WORLDs have been created, a new WORLD(s) section will appear when creating the above.

 You can add one or multiple WORLDs and once saved the asset will be restricted so only staff in the assigned WORLD have access/edit rights.

Editing WORLDs

Once the WORLD is created you can edit it by going to Flyout>Manage WORLDs and clicking the three dots option menu and then clicking Edit 

In the editing mode you can change the title, add or remove categories, connect Circles and Teams (see Connecting Circles and Teams to a WORLD above) or set the visibility & defaults.

Force & Hide: When enabled, the WORLD is active for the assigned staff and will be hidden from the WORLDs list.

Default State: This settings defines the default state of the WORLD in the WORLDs list.  When enabled, you will also have the option to allow the staff member to toggle the WORLD on/off.

Apply settings to all existing Staff Members: if you make changes you can override the original settings for staff members that are already assigned.