CONTENT: Custom Fields

What are Custom Fields?

Custom Fields are fields that you can create to suit your needs. For example, if you want to view a Contact's Profile and see their Birth Date, Marital Status, or even Favorite Color, this is where you add and configure those fields.

Custom Fields can be inserted into Forms (Kickoff and CRM Update), so that when your Contact fills it out, what they input into that field will appear on the field in their Profile. You can also use Placeholders created from Custom Fields that will pull the information they have registered, which you can put in a variety of places throughout the platform.

The following types of Custom Fields are available:

  • CRM > Contacts: Related to your Contacts. Shown in your Contacts' Detail View screen.
  • CRM > Company: Related to your Contacts' Companies. Shown in your Company's Detail View screen.
  • Your Staff/Team: Related to your Staff. Shown while viewing the details of a Staff Member.
  • Work Request: Related to Work Requests. Will appear as an input field while your Customer is creating a Work Request.
  • Project: Related to Projects. Shown in Projects. 
  • Organization: Related to your Organization/Business. This is what you have white-labeled your account with, such as your company logo and name.

You can also use special Invoice Custom Fields in Invoices.

CLICK HERE to learn about Invoice Custom Fields

IMPORTANT: Only CRM > ContactsCRM > Company, and Organization type Custom Fields are available to be used with Dynamic Data Placeholders.


How do I create Custom Fields?

Navigate to Flyout Menu > Custom Fields.

Click the +Add Custom Field button.

A modal will appear in which you can fill out the required fields.

Field Name: This is the reference name of your Custom Field and will be shown on the CRM Dashboard (if applicable). The Client cannot see this name.

CLICK HERE to learn about the CRM Dashboard

Description: This is the text that a Contact will see, in the form of a question or statement associated with their response.

Usage: Choose from which sections of the platform the field will be used in. More information in the sections below.

Type: This determines the method of data input. More information in the following section.

Hide Placeholder: Check this box if you don't want the Placeholder for this Custom Field to be selectable throughout the platform.

If you select CRM > Contacts or Your Staff/Team under Usage, a checkbox will appear in which you can allow your Contacts or Staff to update the information on their Profile Page. 


How do I manage my Custom Fields?

While in the Custom Fields List View, Click the Options menu button.

Edit: Modify the details of the Custom Field

Duplicate: Create a copy of the Custom Field

Delete: Remove the Custom Field from the platform. Note: This cannot be undone.

IMPORTANT: Deleting a Custom Field will remove it from any Form, Portal Page, etc. that it was being used in.


What do the Custom Field Types mean?

When used in a Form, this is how the types of Custom Fields will appear.

Single-line Text Area: A single line, intended for responses with a single or just a few words or numbers

Multi-line Text Area: A "box" field intended for sentences, bullet points, etc.

Rich Text Area: A "box" field for enhanced text such as, bold, underline, strikethrough, and more.

Email: This field will only accept input in an email format

Checkbox: A single checkbox prompting a yes/no response

Date: Clicking this field will show a date picker, in which you can select the date.

Dropdown: Clicking this field will open a dropdown menu. You can also enable Multi-selection for this Custom Field.

Multiple Choice: Presents a selection of choices each with a check box. You can also enable Multi-selection for this Custom Field (as shown).

File Upload: This allows uploading of a file either by dragging it into the perforated space, or clicking Select Files to open the File Explorer. You can enable the ability to upload multiple files.

URL: This field will only accept input in a URL format

Number: This field will only accept numeric values

CLICK HERE to learn about Custom Field Math Operations


Custom Fields in CRM > Contacts

To see your Custom Fields in action for Contacts usage, navigate to CRM > Contacts.

Click on a Contact. Alternatively, you can click on the Options menu button and select View.

The Custom Fields will appear under the Profile Information section. Any field with no data provided will show Not Provided.

To change the order of the fields, as well as copy a Placeholder to your clipboard, click the Manage Profile button located in the upper right-hand corner of the screen. Then click Quick Data to view, update and sort this Contact's data.

CLICK HERE to learn about Dynamic Data Placeholders

Changing how Fields appear while adding a Contact

Any Custom Fields you create for Contacts will appear in the list while adding a new Contact to the CRM ( CRM > Contacts > +Add Contact).

To configure this, navigate to CRM > Settings, then click the Custom Fields tab in the side navigation bar.

You can then choose which fields you would like to be visible, and can designate whether or not a field is required for submission.

You can also change the order of the fields by clicking the icon and dragging it into place.


Custom Fields in CRM > Company

coming soon


Custom Fields for Your Staff/Team

To see your Custom Fields in action for Staff usage, navigate to Flyout Menu > Manage Staff.

Click on a Staff Member. Alternatively, you can click the Options menu button and select Edit.

Any Custom Fields you create for Staff will appear at the bottom.


Custom Fields in Work Requests

A Custom Field in a Work Request will display for your Contact when they create one.

To see it in action navigate to Projects > Work Requests.

Click the +Work Requests button.

The field will appear in their Work Request Form. You can mark this field as "required" during creation to ensure the Contact fills it out.


Custom Fields in Projects

While creating a new Project, you'll be able to fill in details for a Project Custom Field.

Navigate to Projects > Projects and click the +Add Project button.

Any Project Custom Fields you've created will be listed in the Other Info section.