CRM: Overview

Customer Relationship Management

What is CRM?

Customer Relationship Management (CRM) is where you organize and interact with contacts. You can enter or edit a contact's information, add them to Circles and/or events, and much more.

Roles

Contacts can have one of three Roles: Lead, Prospect or Client. Basically a Lead is a potential Client; a Prospect is a Contact whom has expressed interest in your service/product but is not yet committed; and a Client is officially a paying customer. Only Prospects and Clients can access the Portal.

MORE INFO > Contact Roles

Company First Mode

Many businesses work with Companies rather than individual Contacts. Enabling Company First Mode in your account will associate your Projects, Invoices, and other Portal assets with a Company. Each Company is assigned a Primary Contact which can be changed at any time.

MORE INFO > Company First Mode

Adding Contacts

Begin by adding a Contact to your platform. You can choose their Role during the setup process. You can also create test Contacts, and set Contacts to Inactive if necessary.

MORE INFO > Adding Contacts

Kickoff Forms

You can also recruit new Contacts with Kickoff Forms. This allows Contacts to self-register by filling out a form on a website. You can customize the form any way you'd like; you can even add your own custom fields.

MORE INFO > Kickoff Forms

Paid Portal Access

Perhaps your business model requires Contacts to pay a fee before accessing the Portal. If that's the case, Paid Portal Access can easily be put into place. You can even set up Recurring Payments if a One-Time Payment isn't what you need.

MORE INFO > Paid Portal Access

Importing Contacts

Already have a list of Contacts? Instead of manually adding Contacts or having to wait for them to register, you have the option of Importing Contacts. This way you can add them in bulk via a CSV file. This type of file can be easily created if you have your Contacts in a spreadsheet (Microsoft Excel, Google Sheets, etc.).

MORE INFO > Importing Contacts

Impersonate

A useful feature of the platform is the ability to Impersonate Contacts, as well as your Staff Members. As a Super Admin and Admin, you can experience the platform exactly as a particular user to ensure it is precisely to your specifications.

MORE INFO > Impersonate