FORMS: CRM Intake Forms (Self Registration)

What is an Intake Form?

Instead of manually adding Contacts into your CRM, you can provide an Intake Form for your Contacts to fill out and add themselves into the platform. You can even create an Approval process, by choosing to not sending the Portal Access Invitation immediately so that you can send it after review of the registration submission.

CLICK HERE to learn about Client/Prospect Approval Process

Intake Forms cannot be embedded inside the Portal. Typically you would embed one on a page on your website, or provide a link.

Potential Contacts can also register with an associated Company, including as a Primary Contact. More information further below.

CLICK HERE to learn about types of Forms

How do I create a CRM Intake Form?

Navigate to the Forms menu item, and click  +Create Form.

You will then be able to choose  CRM Intake Forms. Alternatively, you can click the icon beside the +Create Form button and choose from the dropdown menu.

From here, you will be able to build your  CRM Intake Form.

Start by giving your Form a  Title. By default, "Untitled Form" is populated into this field.

Use the dropdown menu to choose Custom Fields to add to the Form. Any Custom Fields you have already created will be in the list. You can also click Create Custom Field to create new ones.

CLICK HERE to learn about Custom Fields

Once you add the field, you can rearrange the order by clicking the icon and dragging it into place. You can delete a field by clicking the red icon.

To configure settings for a field, click the icon.

Pre-Fill Value: If enabled, the value you input into the provided field will be shown by default.

Required: This field will be required to have input and the user will be unable to submit the form until it has been filled out.

Hidden: The field will be hidden from view and the user will be unable to input any data into it.

You can use the Insert Content Blocks dropdown to select an HTML block that you can insert before, after or between fields.

Once added, click the icon to expand the pane and click Edit Content.

A standard WYSIWYG editor will appear in which you can add content. Click the <> icon to switch to HTML.

IMPORTANT: The First Name, Last Name and Primary Email fields are required for an Intake Form in order to enter the Contact into the CRM. These fields cannot be removed.

You are required to choose a Role and a Coordinator for your potential Contact. The optional fields available will depend on which Role you choose.

You can also choose to assign the Contact to a Salesperson.

CLICK HERE to learn about Salesperson Visibility

If you choose Client as the Role, you will have the ability to enable Paid Portal Access, located in the bottom section. This will require Clients to pay before accessing the platform.

CLICK HERE to learn about Paid Portal Access

You can add Actions to your Form, which will trigger once the Form has been submitted.

CLICK HERE to learn about Actions

How do I associate a Contact with a Company?

As Company functionality is a specialized feature, you'll need to take these steps to insert a Company field into your Form.

You can find these options in the Contact Details section.

Allow open-ended input of Company name: Enabling this feature will automatically insert a Company field into your Form. When filled in by the Contact, they will be associated with that Company if a close enough match is made. This allows for variations and typos.

By default, enabling this option will NOT create a new Company if no match is detected. This is useful if you would rather manually create the new Companies as needed.

Create Company if no match can be made: When the Company field is filled in by the Contact, if no matching Company is detected a new one will be created. In Company First mode, they will automatically be assigned as the Primary Contact.

Please note that the matchmaking algorithm cannot be 100% accurate. With this option enabled, there is the possibility of duplicate Companies (if the naming methods vary by too much).

CLICK HERE to learn about Company First Mode

IMPORTANT: If you manually create and add a "Company" field, it will not work correctly. Please use the toggle option detailed above to include a Company field into the Form.

How do I have the Contact book an Appointment while signing up?

When choosing either a Prospect or a Client, you can give the user the option of allowing them to schedule an Appointment while registering.

You will see a toggle for  Offer the option to schedule an Appointment. When enabled, an Appointment field will appear in the field list.

CLICK HERE to learn about Appointment Types

CLICK HERE to learn about Appointments in Intake Forms

How do I add my own content to an Intake Form?

You can use a  Content Block to add your own content (text, images, etc.) between fields.

Choose from the Insert Content Blocks dropdown menu to add a block, which will appear in the list as a field.

Once added, click the icon to expand the pane and click Edit Content.

A standard editor will appear in which you can add content. Click the <> icon to switch to HTML.

How do I configure Embedding options for a CRM Intake Form?

During editing of a Form, you can click the Link / Embed button located in the upper right-hand corner of the screen.

After you have saved the Form, you can access this screen by clicking on the Options dropdown menu beside the Form name and selecting Link / Embed.

What you have configured in your  Default Form Embed Settings will be applied here. However, you can change these settings individually.

The setting options are identical to the ones in  CRM Settings.

CLICK HERE to learn about Form Embed Settings (CRM Settings)

How do I use a CRM Intake Form?

On the Link / Embed screen, you will have two options to share your Form.

Direct Link: Simply copy this link and share it where ever you'd like. You can also create a custom Friendly URL; learn more below.

Embed Code: Use this code to embed your Form outside of the platform, such as a page on your website.

If you have your Custom URL configured, you can create a Friendly URL under URL Alias.

CLICK HERE to learn about Friendly URLs

How do I view submissions for my CRM Intake Form?

Typically, you won't need to view Submissions for Intake Forms as you will see the new Contact appear in the CRM.

While viewing Forms, click the Options dropdown menu and select Submissions.

Alternatively, you can click the  Submissions button while editing the Form, located in the upper right-hand corner of the screen.

The precise date of each submission is displayed.

To view the submissions, just click directly on the row, or click the  Options dropdown menu and select View.

To remove a submission from the platform, click the  Options dropdown menu and select DeleteThis will not delete the Contact.

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